Anastasiia Mikhailova

Anastasiia Mikhailova is currently the Student Success Team Lead for UKEU & Latin America at Crimson Education, a role that involves guiding a team of Student Success Managers, monitoring performance against KPIs, and managing team capacity to ensure effective service delivery. With extensive experience in sales management at SIMPLE and Promsvyazbank, Anastasiia has successfully built customer relationships, improved service delivery, and implemented marketing strategies that drove significant growth. Previous roles include managing customer accounts, optimizing processes for efficiency, and providing exemplary customer service at Starwood Hotels. Anastasiia holds a Master's degree in Public and International Relations and a Bachelor's degree in International Relations from Saint Petersburg State University.