Gabriela D. Ortiz

Gabriela D. Ortiz is a seasoned IT professional with extensive experience in technical support and customer service. Currently serving as a Helpdesk Engineer at Crimson IT since May 2023, Ortiz previously worked as a Desktop Support Technician at Brock Group from February 2021 to May 2023, providing on-site and remote support to 500 users and managing Cisco Meraki network setups. Additional roles include Computer Technician at AppleOne Employment Services, where Wi-Fi connectivity and Chromebook app installations were configured for a school district, and Information Technology Support Technician at DMV IT Solutions, resolving Level 1 technical issues. Previous experience as a Roaming Field Service Technician at Robert Half involved checking voting devices at various Vote Centers, while earlier positions at Williams Lea and Novitex Enterprise Solutions focused on office services and customer support. Gabriela D. Ortiz holds a Bachelor of Arts degree in Art/Art Studies from Chapman University, earned between 2007 and 2011.