Jaime Hamilton-Butler

Jaime Hamilton-Butler is a dedicated professional with extensive experience in crisis counseling and customer service management. Currently serving as a Volunteer Crisis Counselor at Crisis Text Line, Jaime focuses on assessing individuals in crisis related to substance abuse and mental health issues. Previous roles include Customer Service Support Manager at J byDestiny LLC, where responsibilities involved team management and performance evaluations, and Customer Care Operations Manager at Butler Finance LLC, overseeing a large team while implementing operational improvements. Additionally, Jaime has held positions such as Fraud Team Manager at Sendwave and Sr Customer Service Team Manager at Key Benefit, where initiatives led to significant enhancements in customer satisfaction and employee engagement. Currently pursuing a Bachelor of Arts in Counseling Psychology at Toccoa Falls College, Jaime combines a passion for helping others with a strong foundation in customer service and operational excellence.