Emma Fox

Emma Fox is the Global Director, Customer Success for Criteria Corp, a talent success company that helps organisations make more objective, evidence-based talent decisions that both reduce bias and drive outcomes. Emma has been with Criteria Corp for 8 years and 1 month, and has held various positions during their tenure, including Manager of the Customer Success Team, Global Account Director, and Senior Client Relationship Manager.

Under Emma's leadership, the Customer Success Team at Criteria Corp has achieved business revenue objectives and key KPIs, with a focus on recurring revenue and upsells while managing contraction and churn. Emma has also been responsible for developing and implementing the customer success strategy across all client classifications, as well as ongoing team development.

In their role as Global Account Director, Emma is responsible for managing a portfolio of existing enterprise clients and new business revenue, both in Australia and internationally. Emma's focus is on ensuring Revelian clients and prospects are engaged, satisfied, and gain value from Revelian solutions.

Revelian's tools help organisations with every talent decision they need to make, by providing deep insight into individuals, teams, and the whole organisation. Revelian's reports and recommendations are useful and powerful tools that help managers to effectively grow and manage their employees and teams. Regardless of an organisation's size, Revelian's data-driven solutions provide direct insight into people with easy, intuitive solutions.

Emma Fox has a Bachelor of Engineering from the National University of Ireland, Galway. Emma studied electronic and computer engineering, and graduated in 2002.

Natalie Bernacchi and Emma Fox work together on the Customer Success team in North America and APAC respectively.