Rich Gallitelli

Rich Gallitelli is a results-driven Customer Success Manager with extensive experience in the SaaS industry, currently serving as a Mid-Market Customer Success Manager at Criteria Corp since January 2021. Previously, Gallitelli held the position of Senior Customer Success Account Manager at Burrelles from December 2007 to June 2020, where exceptional client retention and account management skills were demonstrated through strategic counsel to Fortune 500 and Fortune 1000 clients across various industries. Notable achievements include implementing account health procedures that significantly reduced write-offs during onboarding and leading successful initiatives to enhance client relationships. Earlier career experience includes being a Lead Sales Associate at Nordstrom, where Gallitelli exceeded clothing sales goals and established a strong client base including high-profile individuals. Gallitelli holds a Bachelor of Arts in English Literature from William Paterson University of New Jersey.