Isabela Souza

Isabela Souza is a Customer Success Manager at CRM&BÔNUS since November 2021, specializing in customer satisfaction, retention, and loyalty. In previous roles at the same company, Isabela served as a Commercial Coordinator, where responsibilities included managing a complete client portfolio, overseeing project execution, and training team members, alongside experiences as a Commercial Analyst and Intern. Earlier experience includes a position as an Analyst DBM at Grupo ZAP. Isabela holds a degree in Marketing from Centro Universitário FMU and has completed various courses in leadership and customer success. Currently, Isabela is pursuing further education at ESPM Escola Superior de Propaganda e Marketing.