Gaurav Srivastava

Gaurav Srivastava has a diverse work experience across multiple companies. Gaurav is currently working as a Business Analyst at CRMNEXT since April 2022. Prior to this, they worked at Shiprocket as a Social Media Analyst from August 2020 to April 2022, where they handled online requirements of clients and solved queries received over various social platforms. Gaurav also provided insights to internal teams and moderated comments. Before that, Gaurav worked at 1mg as a Social Media Analyst from December 2019 to July 2020. Gaurav'searlier experience includes working at Cogent E Services as a Customer Service Team Lead from August 2018 to November 2019, where they managed a team of 36 people for a chat process and ensured the team met key performance indicators. Gaurav also conducted induction sessions and handled team roster and shrinkage.

Gaurav Srivastava completed their Bachelor of Technology degree in Computer Science from United College of Engineering and Research in Greater Noida. Gaurav attended this college from 2013 to 2017.