Sarah Dennett

Head Of Customer Experience

Sarah Dennett is an accomplished professional with extensive experience in customer experience management, currently serving as the Head of Customer Experience at Croda since June 2021. Prior to this role, Sarah held various positions at Smith+Nephew, including Head of Customer Experience for Global Business Services, and UKI Business Intelligence Manager, where responsibilities encompassed delivering customer experience strategies across a 1,000-employee organization in 30 countries. Sarah’s early career includes significant contributions at NHS Hull Primary Care Trust as Business Change & Benefits Realisation Manager and multiple roles at Johnson & Johnson, culminating in recognition through awards for customer service excellence. Sarah's educational background includes a Professional Diploma in Customer Experience from The CX Academy and various certifications in marketing and project management.

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