Chitra Dutta

Chitra Dutta has a diverse work experience spanning over several companies and roles. In their most recent position as the Head of Contact Center at Croma Infiniti Retail Limited since May 2019, they are responsible for overseeing the overall strategy and operations of the contact center, including voice, non-voice, and social media. Chitra manages the annual budget and focuses on enhancing customer satisfaction and net promoter scores.

Prior to that, from February 2017 to April 2019, Chitra worked as a Contact Center Manager at Mahindra Holidays & Resorts India Limited. Here, they focused on service delivery through third-party service providers, process improvements, and reducing costs.

Chitra also held the role of Deputy Manager at LODHA Group from August 2015 to February 2017, where they managed client relationships, revenue generation, and successful onboarding of customers during IPO launches.

Prior to their role at LODHA Group, they worked as an Assistant Manager at Vodafone India from April 2013 to August 2015, where they managed customer service quality for various call centers and stores.

Before that, from June 2010 to April 2013, Chitra worked as a Process Leader at Firstsource Solutions Limited, leading a team and implementing quality improvement projects.

Chitra started their career in 2003 as a Sr. Customer Service Associate at ICICI OneSource and later worked as a Quality Coach at Hutchison 3G from November 2005 to January 2009.

Chitra Dutta obtained their Bachelor of Arts degree in Graduation from Delhi University, where they studied from 2000 to 2003. In addition to their formal education, they also obtained several certifications from LinkedIn, including CEO Excellence: The Six Mindsets of Exceptional Leaders (Book Bite), Decision Intelligence, Lean Six Sigma for a Sustainable Future, Six Sigma: Green Belt, The 7 Secrets of Responsive Leadership (getAbstract Summary), Customer Success Management Fundamentals, Reputation Risk Management, Agile Project Leadership, Building High-Performance Teams, and Project Leadership. Their most recent certifications were obtained in 2023, while the earliest certifications were obtained in 2022.