Phillip Henderson

Phillip Henderson is a seasoned professional in the field of digital customer experience and process improvement, currently serving as the Director of Digital Customer Experience at Cross Insurance since November 2021. Prior to this role, Phillip held the position of Process Improvement Consultant at Northern Light Health from July 2019 to October 2021. Phillip has extensive experience at Protiviti, where tenure spanned from January 2006 to June 2019, culminating in the role of Associate Director after progressing through various positions including Senior Manager, Manager, Experience Senior Consultant, and Consultant. Earlier experience includes a Summer Internship at Protiviti in 2005 and an IT Internship at Miami University Farmer School of Business in 2004. Phillip earned a degree in Business with a focus on Management Information Systems from Miami University, where education was completed between 2001 and 2005.