Cecilia Pak is an experienced professional in loan servicing and operations, currently serving as an LS Operations Associate at Cross River since April 2018. In this role, Cecilia develops and updates processes for the small business servicing team while coaching and training team members to improve performance and compliance. Previously, Cecilia worked as a Loan Servicing Analyst, handling various monetary transactions and managing loan modifications. Prior experience includes a position as Loan Operations and Documentation Specialist at New Millennium Bank and Customer Support at NUVICO, along with administrative duties at Kumon Learning Center. Cecilia holds a Bachelor of Arts in Genetics from Rutgers University, completed in 2012.
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