David Armstrong

David Armstrong is an experienced performance manager currently at CrossCountry Trains since January 2018, overseeing on-time train service performance and participating in operational reviews and improvement initiatives. Previously, David held positions as Area Manager at Grand Central Railway Company Ltd, where responsibilities included performance management and stakeholder engagement, and as a Technical & Training Specialist at Network Rail, developing training for new European rail systems. Prior experience includes roles at First Transpennine Express, focusing on operational safety and standards, and at First Group, assisting in the onboard service team. David holds a degree in Criminal Psychology from the University of Sunderland and has undertaken various training certifications throughout their career.