Karl Hardiman-Douglas

Karl Hardiman-Douglas is an experienced professional in ServiceNow and IT service management, currently serving as Director of ServiceNow Delivery at Crossfuze since October 2018, after holding various managerial and technical roles within the company. Prior to this, Karl worked at BAE Systems Applied Intelligence as ServiceNow Development Manager and at Focus Group Europe in roles such as Principal Technical Consultant. Experience also includes ServiceNow Developer at Addleshaw Goddard, where responsibilities spanned the full software development lifecycle within ServiceNow. Additionally, Karl has held positions at William Hill, Lloyds Banking Group, RWE Systems UK, and Europcar UK Group, focusing on service reporting and knowledge management.