Xceltrait Inc.
Jerin Thenayan has a diverse work experience spanning various industries and roles. Jerin currently works at Xceltrait Inc. as the Director of Delivery, ServiceNow. In this role, they develop project plans and manages ServiceNow implementations, designs high-level solutions, and identifies opportunities for clients to find value from current ServiceNow implementations. Jerin also manages Xceltrait's ServiceNow production and demo instances.
Prior to their current role, Jerin was a Delivery Manager - ServiceNow at Xceltrait Inc. where they developed project plans and managed ServiceNow implementations. Jerin also served as a Technical Product Owner for XcelSocial, ensuring continual improvement of XcelSocial features and compatibility with each release of ServiceNow CSM.
Before joining Xceltrait Inc., Jerin worked at US Anesthesia Partners as a Service Desk Manager / ServiceNow Admin. In this role, they implemented ServiceNow, provided continual enhancements, onboarded various department groups, and earned ServiceNow certifications. Jerin also managed USAP's National Service Desk and supported IT Operations for the North Texas platform.
Jerin has also held positions at Cornerstone Healthcare Group as a Healthcare Project Manager and Service Desk - Tier III, Point Innovation as an Operations Program Manager, Information Systems Manager, IT Manager, Technical Sales, and Protoshop Build, as well as at Catholic Campus Ministry Center and Texas Catholic in technical and consulting roles, and Vector as a Sales Representative.
Jerin Thenayan completed their education as follows:
- From 2016 to 2020, they pursued a Master of Business Administration (MBA) degree in Information Technology from The University of Dallas.
- Between 2010 and 2014, they obtained a Master of Science (MS) degree in Engineering Systems, with a specialization in Engineering Management, from the University of North Texas.
- Starting in 2005 and concluding in 2010, they attended Southern Methodist University and earned a Bachelor's degree in Mechanical Engineering. Jerin also completed minors in Biology and Physics, with an emphasis on premed studies.
- Jerin'ssecondary education was at Garland High School, where they obtained an International Baccalaureate Full Diploma from 2001 to 2005.
Additionally, Jerin has acquired various certifications, including:
- Certified Implementation Specialist - Customer Service Management from ServiceNow (year unspecified).
- Partner Pre-Sales Customer Service Management (CSM) Specialization (Paris Release) from ServiceNow (year unspecified).
- Partner Sales Customer Service Management (CSM) Specialization (Paris Release) from ServiceNow (year unspecified).
- ServiceNow Certified System Administrator in 2020.
- Business Analyst certification from The University of Dallas in 2019.
- Windchill 10.0 Implementor Certification from PTC (Parametric Technology Corp.) in 2012.
- Windchill 10.0 Pre-sales Certification from PTC (Parametric Technology Corp.) in 2012.
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Xceltrait Inc.
Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base. We provide expertise, leadership, and knowledge in the following areas: IT Service Management We deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including: Incident, Problem, Change Management Knowledge Base Service Catalog CMDB Self Service Portals Customer Service Management We provide ServiceNow based Customer Service Management (CSM) solutions including configuration of: Customer and Consumer Service Portals ServiceNow Communities Managing brand risk on Social Media Channels (Xceltrait's custom solution) Remote Development and Administration Support Xceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instance Staff Augmentation We offers expert IT staff augmentation services across a variety of IT skillsets XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.