Patrakshar Dutta Biswas

Patrakshar Dutta Biswas has extensive experience in technical support and customer success within the cybersecurity sector. Currently serving as an Escalation Engineer at CrowdStrike since October 2023, Patrakshar previously held prominent roles at Trellix from January 2022 to October 2023, including Principal Customer Success Engineer and Master Technical Support Engineer. Prior experience includes a position as a Security Engineer at McAfee from September 2011 to January 2022, where responsibilities encompassed addressing technical issues and mentoring Tier 1 support representatives. Patrakshar began a career in technology as a System Engineer at IBM in 2010, focusing on server maintenance and Active Directory management. Educational credentials include a Bachelor of Science in Computer Science from Bangalore University, obtained between 2006 and 2009.