Shantell Patton is an accomplished professional in customer success and project management, currently serving as Customer Success Team Lead at Crunchbase since May 2022, where Shantell focuses on enhancing efficiency and driving customer engagement. Previously, as a Client Success Consultant and Account Manager at BELAY, Shantell managed over 160 clients and contractors, achieving a 97% retention rate. Shantell's extensive background includes roles such as Digital Product & Project Manager at ShantellBrightman.com, where Shantell developed coaching frameworks and managed complex projects, as well as experience in mortgage underwriting and loan processing. Shantell holds a Bachelor of Science in Human Services from Kaplan University and an Associate of Science in Business Administration from Heald College.
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