Sophie Nichols

Sophie Nichols is a seasoned customer experience professional with significant experience in various roles across prominent companies. Currently serving as a Senior CX Specialist at Crunchbase since January 2022, Sophie leads cross-functional initiatives, manages the Knowledge Center platform, and provides insightful reports to enhance customer satisfaction and retention. Previous roles include a CX Specialist at Crunchbase, where Sophie supported users throughout their lifecycle, and positions at Zillow where Sophie improved moderation processes and trained new hires. Additional experience includes being a Fitness Instructor at Pure Barre and an Assistant Manager at Kendra Scott. Sophie holds a Bachelor of Arts in Psychology and Business Administration from the University of Arizona and a Certificate in Digital Marketing from the University of Washington.