Stephen Carl

Stephen Carl is an experienced customer support executive currently serving as the Vice President of Customer Support at Crunchtime since March 2025, where responsibilities include refining support to align with customer and business needs. Previously, Stephen held significant roles at DataRobot from September 2019 to June 2023, including VP Global Support, where Stephen developed industry-leading AI support tools and transitioned the CRM platform, and Senior Director WW Customer Support, overseeing global support operations. At Salesforce Commerce Cloud from May 2016 to September 2019, Stephen was responsible for comprehensive customer support services and process improvements. As Director of Customer Success at Toast, Inc., Stephen built field service and support teams for a cloud-based point of sale system, and at PTC, Stephen managed global technical support operations. Stephen holds a BS in Technical Communications from Northeastern University and a Diploma in Ayurveda from the Ayurvedic Institute.