Jill Simone Herman

Jill Simone Herman is a seasoned hospitality professional currently serving as the Manager of Guest Relations at Crystal Cruises since October 2023. Prior to this role, Jill held various positions including Director of Guest Experience (Interim) at FAENA, Senior Hotel Director at American Queen Voyages™, and Station Operations Manager at Amazon. Jill's extensive experience in hospitality also includes leadership roles at The Guild, Faena Group, The Setai, Mondrian South Beach Hotel, Celebrity Cruises, and The Ritz-Carlton Hotel Company, demonstrating a strong background in hotel operations and guest experience management. Jill holds a Bachelor of Applied Science in Speech-Language Pathology from the University of Central Florida, earned between 1993 and 1997.