Sheila Heal

Sheila Heal has extensive experience in customer service and business systems analysis, bringing over 28 years of expertise to their roles. Currently, Sheila serves as a Customer Service Representative at Crystal Run Healthcare since June 2014. Previously, from August 1984 to March 2012, Sheila held various positions at Sony Electronics, including Senior Business Systems Analyst, where responsibilities included liaising between system programmers and users, gathering requirements, providing automated solutions, and creating training materials. Other roles at Sony included Communication Development Specialist, focusing on enhancing operational efficiencies and customer care quality, and National Operations Supervisor, overseeing a team of agents to meet call quality and accuracy objectives. Sheila began their education at Rowan University and earned a Bachelor of Arts in Consumer Affairs from Montclair State University.