Leona Leong

Leona Leong is an experienced customer success professional with a diverse background spanning over a decade in various leadership roles across multiple companies. Currently serving as VP of Customer Experience at Coconut Software, Leona focuses on ensuring the success of customers through effective onboarding, implementation, and support. Previously, Leona held positions such as Director of Customer Experience at Coconut Software and Customer Success Manager at Influitive, where notable achievements included leading a successful team and maintaining a 100% customer retention rate. Leona's early career included significant roles at Topia, Aperian Global, and Achievers, complemented by a strong educational foundation in commerce from Queen's University and extended studies at the University of California, Berkeley, among others.