Johanna Mattsson

Johanna Mattsson is an experienced verksamhetsutvecklare with a strong background in business development and customer service. Currently employed at CSN - Centrala studiestödsnämnden since March 2016, Johanna leads various working groups, collaborates with management teams, participates in strategic initiatives, addresses external environment issues, and supports change management processes. Previous roles include working as a verksamhetsutvecklare for the payment department, where responsibilities included leading the implementation of a new loan system, and as an utredare at Statens tjänstepensionsverk, focused on improving customer services. Additional experience includes serving as vice chair and secretary at Saco, customer service roles at both Statens tjänstepensionsverk and Skandia Norden, and retail experience at Skoboden. Educational credentials include degrees from Mid Sweden University and Linnaeus University, with studies in information, public relations, political science, and social psychology related to workplace change.