Marsha Joseph

Customer Success Manager at CSPi

Marsha Joseph has extensive work experience in various roles, industries, and levels of management. Marsha currently serves as a Customer Success Manager at CSPi Technology Solutions. Prior to that, they worked at Spirit Airlines for several years, where they held roles such as Quality Control - Assemblies Audits, System Administrator - Tech Ops, and Quality Control- Technical Records Analyst. In these roles, Marsha had responsibilities related to analyzing, evaluating, recommending, and implementing company policies and procedures, managing technical operations systems, coordinating with IT, ensuring compliance with regulations, and leading projects. Before joining Spirit Airlines, Marsha founded and operated their own business, Celmar Essentials, as the CEO, offering wedding officiant, notary, and travel services. Marsha also has experience as a Practice Manager at Femwell Group Health and Levine MD LLC, where they were responsible for the daily operations and financial management of medical practices. Marsha's early career included roles as a Licensed Nursing Home Administrator at HCR ManorCare and a Licensed NHA Assistant Administrator at Florida Club Care Ctr, where they demonstrated skills in administration, regulatory compliance, risk management, staff and resident satisfaction, and financial management.

Marsha Joseph's education history begins in 1997 when they enrolled at the University of Central Florida. Marsha pursued a bachelor's degree in Health/Health Care Administration/Management and completed their studies in 2002. After a substantial gap in their education, Marsha decided to further enhance their skills and knowledge by enrolling at Florida International University in 2023. Marsha pursued a Master of Business Administration (MBA) degree with a focus on Health/Health Care Administration/Management, which they successfully completed in 2024.

In addition to their formal education, Marsha obtained several certifications to augment their qualifications. In January 2022, they earned a Lean Six Sigma Yellow Belt certification from GoLeanSixSigma.com. This was followed by their acquisition of a Lean Six Sigma Green Belt certification from the same institution in April 2023. Marsha also obtained a Nursing Home Administrator certification, although the specific details regarding the institution and the date of acquisition are unavailable.

Links

Previous companies

Femwell Group Health logo
HCR ManorCare logo

Timeline

  • Customer Success Manager

    April, 2022 - present

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