Adrián Escobedo Alza

Adrián Escobedo Alza has a diverse work experience in various companies. Adrián started their career as a Practitioner in Customer Complaints at Luz del Sur in December 2015, where they effectively handled customer grievances and provided solutions. Adrián also evaluated cases with pending payment receipts and made decisions on granting facilities according to internal procedures. Additionally, they participated in the change of company name on payment receipts.

In 2017, Adrián worked as a Practitioner in Telephone Collections at MAPFRE. Adrián successfully managed a portfolio of clients with outstanding insurance payments, achieving first place in effective calls and online collections with credit cards. Adrián also improved collection effectiveness by teaching customers to pay online during phone calls.

From 2019 to 2019, they served as a Service Promoter at Banco de Crédito BCP. Adrián facilitated various financial transactions for clients with a commitment to providing personalized attention, resulting in high customer satisfaction according to bank surveys.

From 2020 to the present, Adrián has held the position of Customer Care Executive at Culqi. Adrián'sresponsibilities include training and supervising call center workers, handling incident resolution related to online integration with Culqi, and managing integration documentation and programming tools.

Finally, from 2020 to 2021, they worked as a Personnel Selection Manager at Adeasa S.A.C. During this time, they successfully recruited personnel for various positions through different job portals and conducted interviews and psychological evaluations for the selection process.

Adrián Escobedo Alza's education history includes a range of academic pursuits and certifications.

From 2012 to 2016, they attended Universidad Privada del Norte, where they obtained a Bachillerato degree in Administración y Marketing.

In 2017, they completed a Diplomado de Gestión de Recursos Humanos from Cámara Nacional de Comercio del Perú, focusing on the field of Gestiçon de recursos humanos/Administración de personal, general.

In 2020, they studied Selección y atracción de personal at Zegel Ipae, delving into the area of Gestión de recursos humanos/Administración de personal, general.

Continuing their education, in 2021, Adrián pursued a specialización en Customer Experience en un Contexto Digital from Universidad Continental, with a focus on Customer Experience.

Furthermore, in the same year, they undertook a course titled Fundamentos de Customer Service at Crehana, honing their skills in the realm of Servicio al cliente.

Additionally, Adrián possesses several certifications. In 2016, they obtained Excel avanzado certification from Instituto SISE. Adrián then acquired Excel Avanzado certification from Netzun in March 2021.