Chris Swann

Chris Swann has a diverse work experience in customer success, sales, and business development.

Starting from 2023, Chris is currently working as a Customer Success Manager at Culture Shift.

Prior to that, from 2021 to 2023, Chris worked at Infinity, where they held the role of Customer Success Team Leader. In this role, they managed a team of Customer Success Specialists and was responsible for an 800+ customer portfolio. Chris achieved personal and team expansion targets, and also grew the agency partner account significantly over three years. Chris worked closely with key departments and managed all aspects of customer relationships, including upselling, onboarding, and renewals.

From 2019 to 2021, Chris worked at ResponseTap. Initially, they served as the Customer Success Programmatic Team Leader, managing a team of specialists and being the main point of escalation for customers. Later, they transitioned to the role of Account Director, achieving expansion targets and strategizing successful account plans. As an Agency Sales Development Representative, Chris generated leads, scheduled meetings, and achieved sales targets. Chris also held the position of Direct Sales Development Representative for a short period.

Before joining ResponseTap, Chris worked as a Business Development Manager at Woodbank Office Solutions Ltd. Here, they identified and closed new business opportunities, engaged target clients, and oversaw the full sales lifecycle.

From 2011 to 2018, Chris worked at IRIS Software Group. Chris served as a Senior Account Manager and Business Development Executive, achieving sales targets and implementing strategies to increase profitability. Chris also worked as a Telemarketer during this time.

Chris's earliest work experience was as an SME Customer Service Agent at Hero Tsc in 2011.

Overall, Chris Swann has a strong background in customer success, sales, and business development, with a track record of achieving targets and building strong relationships.

Chris Swann attended Aquinas College from 2002 to 2004, where they pursued A Levels. Chris then enrolled in The Manchester Metropolitan University from 2006 to 2009 and earned a BSc (Hons) in Media Technology, specializing in Computer Software and Media Applications.