Cupola Teleservices (Cupola)
Moustafa Elnegery is an experienced customer service professional with a strong track record in leadership roles across various companies. Currently serving as a Customer Service Team Leader at Cupola Teleservices since February 2023, Moustafa focuses on team coaching and monitoring operational targets. Previously at CHANEL, Moustafa implemented over 20 communication guidelines and established KPIs and SLAs, achieving significant improvements in customer response rates. As a Senior Customer Service Team Leader at noon, Moustafa drove a 14% increase in customer satisfaction and maintained high performance metrics. Moustafa's career also includes achievements at Mawarid Finance PJSC, where strategic target setting led to reduced abandoned calls, and at Etisalat Misr, resolving customer complaints effectively. Moustafa holds a Bachelor’s degree in Management Information Systems from King Mariout Higher Institutes.
Cupola Teleservices (Cupola)
Cupola Teleservices is the UAE’s first and largest outsourced contact center services provider. Over 25 years ago, we set up the first outsourced contact center business in the region. The concept was so new that the idea had to be pitched to the authorities to get a business license. Today, we provide contact center outsourcing across all communication channels (not just voice), including email, chat, WhatsApp, social media and other digital channels. We also offer all of the value-added services around the contact center: technology, consulting, training and staffing. Our consulting includes implementing international and government quality standards such as the Global Star Rating System (7 Stars), Dubai Model for Government Services and ISO 18295.