Andrew G.

Andrew G. is a skilled Customer Service Manager with extensive experience in call center operations, having held managerial positions at Curbell Medical since September 2021 and at Spectrum from June 2013 to September 2021. In these roles, Andrew has demonstrated strong leadership abilities, mentoring supervisors to enhance employee performance and analyzing call center metrics to improve efficiency. Key achievements include managing operational initiatives at Spectrum, overseeing a telephony switch migration project, and utilizing Business Intelligence resources to boost site performance. Prior experience includes roles at Time Warner Cable, where Andrew supervised multiple lines of business and developed performance measuring tools, as well as technical support positions at Adephia Communications and Buffalo Xerographix. Andrew holds a Bachelor of Arts in Psychology from Daemen University.