Curo
Kirsty Hales is an experienced professional in customer service management, currently serving as Customer Service Manager at Curo since March 2014. Curo is a not-for-profit ethical housing association in Bath, managing over 13,000 homes and providing support services to more than 25,000 customers in the West of England. Prior to Curo, Kirsty worked at UNITE Group plc as Service & Support Manager for the contact center, where responsibilities included achieving service targets and ensuring best practices in customer service. Additionally, Kirsty held the position of Operations Manager at Teleperformance from 2007 to 2013, further building a solid foundation in the field of customer service.