Bastiaan Luppes

Bastiaan Luppes has extensive experience in management and consultancy roles across various sectors, including customer service, recruitment, and healthcare. Currently serving as Manager Delivery 1Overheid at Concentrix since December 2023, Bastiaan is also the Owner of Cirkel van Talent, which focuses on measuring employee success factors. Previous positions include Service Delivery Manager at Custom Connect, Business Unit Manager at Teamleiders.nu, and Partner at 2BASwerkt! Recruitment & Training. Bastiaan founded CustomerTouch, emphasizing the alignment of customer service performance with brand strategy. Earlier career highlights include consulting roles at FAQmanagers and Cendris, as well as owning a call center and direct marketing consultancy at Be One Holding BV. Bastiaan's career began as Managing Director and Marketing Manager at Sana Direct/Numico. Educational qualifications include studies at RUG, SRM, and NIBE.