James Garside

James Garside is an experienced IT professional currently serving as the Senior Director of IT at CCS - Customer Contact Services since September 2025. Prior to this role, Garside held various positions at Ryan Companies US, Inc. from July 2021 to August 2025, including Senior Manager for ITSM and Support Center Consultant. Significant experience includes managing day-to-day operations in IT service desks, particularly focusing on government client support at Istonish from September 2017 to July 2021, where Garside also served as Contact Center Manager and Information Technology Service Desk Manager. With foundational roles in customer service and technical support spanning multiple industries, Garside has consistently demonstrated leadership and strategic planning skills throughout a diverse career in IT and customer service.