Customer Driven Solutions
Matt Barrenger is an experienced professional specializing in workforce planning and service delivery, currently serving as the General Manager - Service Delivery and Senior Consultant at Customer Driven Solutions since September 2021. Previously, Barrenger held key roles including Director at CMD Sports Pty Ltd, Senior Manager - Workforce Planning at the Australian Financial Complaints Authority, and Head of Workforce Planning at National Australia Bank, overseeing extensive teams and optimizing workforce strategies across various sectors. Additional experiences include leading workforce operations for the Gold Coast 2018 Commonwealth Games, managing regional customer engagement at Aspect Software, and heading workforce optimization at Origin Energy. Barrenger's background also includes significant consulting roles that focus on business optimization and workforce management solutions.
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Customer Driven Solutions
Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement outcomes through our team of experienced managers, business practitioners and specialists. We assist organisations by designing and creating great customer experiences, improving your customer operations, developing your team’s capability, and providing ongoing expertise. We provide a range of consulting and managed services including customer experience consulting, workforce management optimisation, knowledge management, training and organisational development, outsource partner procurement, technology selection and optimisation.