Customer Driven Solutions
Nicola McDonald is an experienced professional in the fields of generative AI and knowledge management, currently serving as Head of Generative AI & KM at Customer Driven Solutions since November 2018. Nicola has held multiple key positions within the company, including Head Of Knowledge Management and Head of Delivery - Knowledge Management. Prior to this, Nicola worked at AGL Energy as a Change and Communications Coordinator and also at Customer Driven Solutions as Knowledge Management Operations Lead and Content Developer. Earlier career roles include Knowledge Manager and customer service positions at Medibank. Nicola's academic credentials include a Master's degree in Project Management from Southern Cross University and a Bachelor's degree in Environmental Science with a focus on Marine Biology from Deakin University.
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Customer Driven Solutions
Customer Driven is a leading customer experience management consultancy and services business with the reputation of delivering exceptional customer and business improvement outcomes through our team of experienced managers, business practitioners and specialists. We assist organisations by designing and creating great customer experiences, improving your customer operations, developing your team’s capability, and providing ongoing expertise. We provide a range of consulting and managed services including customer experience consulting, workforce management optimisation, knowledge management, training and organisational development, outsource partner procurement, technology selection and optimisation.