Joan Barrie-Daigle

Joan Barrie-Daigle is an experienced professional with a strong background in account management, training, and quality assurance, currently serving as Account Manager and Manager of Training & Quality Assurance at Customer Elation since November 2014. Prior to this role, Joan held the position of Regional Operations Manager at CCS-Customer Contact Services, where responsibilities included developing curriculum and managing training and quality teams across multiple states. Earlier experience at TDS Telecommunications Corp. encompassed various roles focused on coaching and quality management within a contact center environment, ensuring high standards and communication of business goals. Joan also served as Director of Development at Winsted Holy Trinity Catholic Schools, successfully executing fundraising events and enhancing community support. Educational qualifications include a Certification in Effectiveness Coaching and a degree in Youth Ministry, Religions, Psychology, and Social Work from The College of St. Scholastica.