Customer Institute
Daudi Mugabi MBA, ACIM, serves on the Board of Directors at Customer Institute, where efforts focus on advancing organizational objectives through a nuanced African perspective. As the Corporate Affairs Manager at Statewide Insurance Company, Daudi designs customer insight programs that have significantly improved Net Promoter Score and overall customer satisfaction. Daudi founded and hosts the Business Mic Podcast, which features over 200 interviews with industry leaders, providing compelling content for a global audience. Previous roles include Marketing Operations Manager at CS Media Limited, where strategic project management enhanced campaign performance, and Communications Officer at iN Connecting (U), where multi-channel strategies were developed. Daudi's career began at Datanet as a Customer Service Representative, resolving inquiries and driving sales. Daudi holds an MBA from Coventry University and a Bachelor of Science in Information Technology from Sikkim Manipal Institute of Technology.
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Customer Institute
Our Mission: Relentless Customer Focus Customer centricity is one of the most prominent areas of lip service and corporate self-assessments that don’t match customers’ reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity. The Customer Institute not only certifies the degree of customer centricity of organizations around the world. We also develop the tools, methods and approaches such organizations can apply to advance their level of customer focus and create an ever-improving customer experience. Who we are The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development. Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.