Customer Institute
Ian Golding is an accomplished expert in customer experience management, currently serving as the CEO and Founder of Customer Experience Consultancy Ltd since February 2012. Golding's extensive experience includes roles such as Certified Customer Experience Professional (CCXP) Recognised Training Provider with the Customer Experience Professionals Association, Course Director for customer experience at CIM, Global Customer Experience Consultant at Cemantica, and Customer Experience Advisor at NECXT. Additionally, Golding contributes as Non-Executive Editor for Customer Experience Magazine and Ambassador for The Customer Institute. Co-Founder of The Entrepreneurial Retreat Programme and former Advisor and Featured Columnist for CustomerThink, Golding also has a background as an Associate with the Customer Contact Association. Educational credentials include a BSc(Hons) in Management Studies from Brunel University London.
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Customer Institute
Our Mission: Relentless Customer Focus Customer centricity is one of the most prominent areas of lip service and corporate self-assessments that don’t match customers’ reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity. The Customer Institute not only certifies the degree of customer centricity of organizations around the world. We also develop the tools, methods and approaches such organizations can apply to advance their level of customer focus and create an ever-improving customer experience. Who we are The Customer Institute is an independent not for profit organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development. Our global presence provides for a non-biased view of customer centricity and excellence in customer experience. We incorporate the latest in best practices from around the globe in our certification programs and tool recommendations.