Ian Golding

Ian Golding is an accomplished expert in customer experience management, currently serving as the CEO and Founder of Customer Experience Consultancy Ltd since February 2012. Golding's extensive experience includes roles such as Certified Customer Experience Professional (CCXP) Recognised Training Provider with the Customer Experience Professionals Association, Course Director for customer experience at CIM, Global Customer Experience Consultant at Cemantica, and Customer Experience Advisor at NECXT. Additionally, Golding contributes as Non-Executive Editor for Customer Experience Magazine and Ambassador for The Customer Institute. Co-Founder of The Entrepreneurial Retreat Programme and former Advisor and Featured Columnist for CustomerThink, Golding also has a background as an Associate with the Customer Contact Association. Educational credentials include a BSc(Hons) in Management Studies from Brunel University London.