Livia-Alexandra Sărban (she/her)

Livia-Alexandra Sărban has a diverse work experience spanning multiple industries and roles. Livia-Alexandra started their career at Sykes Enterprises, Incorporated, where they worked as a Customer Service Representative and later as a CSAT & Quality Analyst. In these positions, they handled customer inquiries, solved technical errors, and created reports on quality standards.

Livia-Alexandra then moved on to EmailStrategie, where they worked as a Customer Service Analyst, ensuring that customers' email marketing campaigns were effective and passed anti-spam filters.

At Optimaize.com, Livia-Alexandra worked as a Data Entry and Internet Research Professional, where they compiled a comprehensive database of websites and worked on name statistics research. Livia-Alexandra acquired skills in transcription, data entry, and internet research during this role.

Livia-Alexandra also worked as an Internet Assessor at Lionbridge, where they analyzed website pages and contributed to improving the results of a major search engine. During this role, they developed advanced web research abilities and gained knowledge about SEO and SEM.

Livia-Alexandra then joined SDL plc as a Technical Support Engineer, providing assistance to translators and professionals in the language industry. Livia-Alexandra provided support via email, phone, or remote session and found efficient solutions and workarounds for tight deadline projects.

Livia-Alexandra then transitioned to Cakemail as a Product Expert, focusing on making customers' lives easier by resolving issues related to the company's product and customer engagement campaigns. Livia-Alexandra handled customer inquiries, monitored phishing activity, performed tests, and improved internal procedures.

Currently, Livia-Alexandra works at Customer.io as a QA Engineer. Livia-Alexandra'sresponsibilities include writing test cases, testing new releases, and automating tasks using Python scripts. Livia-Alexandra also provides technical support to the team when needed.

Livia-Alexandra Sărban's education history begins with their high school education at High School Periam in Periam, Timiș, Romania from 2003 to 2007. Livia-Alexandra earned their High School Diploma with a focus on Mathematics and Computer Science during this time.

Following their high school education, Livia-Alexandra pursued their Bachelor's Degree in Administrative Sciences with a minor in Translation Studies at Universitatea Politehnica din Timișoara from 2007 to 2010. Livia-Alexandra'sfield of study during this period was Public Administration.

In addition to their formal education, Livia-Alexandra also obtained a certification in Python Basics from Mimo in January 2021.