Pranav Kafle

Pranav Kafle has a range of experience in customer success, sales, marketing, and market research. Pranav is currently working at Customer.io as a Customer Success Team Lead. Before that, they held the position of Customer Success Manager at the same company.

Prior to Customer.io, they co-founded Safa Luga, an online on-demand laundry service, where they raised investments and led the marketing communications, sales, and customer success teams. Pranav was responsible for onboarding, customer success, and experience management. Pranav successfully closed sales with top-tier companies and met growth projections.

Pranav also worked as a Sales Officer at Tata Motors, where they sold TATA panel vans to schools, colleges, and various business entities. Pranav made high volume sales calls, closed leads, and provided post-sales customer support. Pranav also developed a monthly marketing plan to boost sales.

Pranav started their career as a Marketing Intern at Chaudhary Group, where they surveyed the market for the feasibility test of two high-end service apartment projects. Pranav conducted one-to-one interactions with NGOs, INGOs, and companies in Kathmandu and presented a comprehensive analysis report.

Pranav's earliest experience was as a Marketing Executive at SunBi Design Studio. Pranav took responsibility for the entire sales process from cold pitching to onboarding and customer support for websites, apps, and software developed for clients. Pranav also worked closely with the digital marketing team of Nepal Idol for social media content delivery.

Overall, Pranav Kafle has demonstrated expertise in customer success, sales, marketing, and market research across various positions and industries.

Pranav Kafle has a diverse education history. Pranav started their education journey by completing their schooling in Science at Pentagon International College from 2011 to 2013.

Afterwards, they pursued a Bachelor's degree in Business Administration (B.B.A.) with a specialization in Marketing from Nepal jobs, where they studied from 2014 to 2017.

Continuing their educational pursuits, Pranav is currently enrolled in an Executive MBA program at Symbiosis Institute of Management Studies, with a focus on Marketing. Pranav is expected to complete their studies in 2023.

In addition to their formal education, Pranav has also obtained several certifications. In July 2021, they completed the Connect for Emerging Leaders - Leadership Training from Eager Labs. In October 2020, they obtained a certification in Public Speaking from GoSkills.com. Similarly, in September 2020, they obtained certifications in Customer Service Training and Introduction to HTML, also from GoSkills.com.