Carla Moss

A results-driven trusted advisor with 15 years of experience in customer success management and operations, customer experience, account management, and sales. Expertise in retaining and cultivating recurring revenue while managing high-value, complex, strategic accounts with a proven track record.

Partners with chief and senior executives of enterprise, mid-market, and startup companies to launch and deliver customer-centric initiatives. Advisor to customer success leadership while coaching and training their teams on best practices in customer success management, providing strategies and tools to reduce churn, retain and grow revenue, and to manage customer journeys to desired outcomes and maximum ROI.

Deep understanding of SaaS and Cloud-based business applications and monetization models in healthtech, femtech, digital health, telehealth, online video technologies, online broadcasting and streaming, and eCommerce. Collaboration with product and marketing teams in product development, go-to-market strategies and product training for early adopters.

Top 3 in the United States award recipient for exceeding the revenue retention target for a Fortune 1000 company. Received a Mini-MBA, Executive Education at Rutgers Business School, Rutgers University. A graduate of San Francisco State University with a Bachelor's Degree in Political Science and emphasis in International Relations. Studied law at the University of San Francisco School of Law for one year. While there, awarded Best Oral Argument in the Moot Court Competition.

A national board certified health and wellness coach (NBC-HWC) with expertise in functional medicine health coaching, positive psychology, hormone health, gut health, emotional eating, integrative nutrition and epigenetics.