Customer Success Executive Circle
James Houston is a seasoned professional with extensive experience in Customer Success and Sales Management. Currently serving as the Head of Customer Success at JobAdder, James leads a global team dedicated to enhancing customer experiences for recruitment agencies and in-house teams. As a Founding Member of the Customer Success Executive Circle, James fosters connections and knowledge sharing among industry leaders. Prior roles at Salesforce included Senior Director, Global Success Strategy and Transformation, and various leadership positions in Customer Success Management, where James focused on optimizing customer engagement and adoption of Salesforce solutions. Earlier experience at Optus involved strategic sales development and partnerships, complemented by a solid foundational career in sales across companies like Commander Australia, Hutchison, and Vodafone Australia. James holds a Bachelor of Arts in Economics from UNSW.
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Customer Success Executive Circle
About CSEC Our network offers leaders a platform to stay informed of industry developments and best practices, as well as to build relationships with their counterparts in other organisations. We offer executives a safe space to share their knowledge and experiences, discuss emerging trends, and build lasting relationships that will benefit their organisations and the industry as a whole. Why CSEC? The emergence of a networking group for customer success executives in Asia Pacific and Japan is a reflection of the growing need for such a community in the region. The region's unique cultural, economic, and regulatory environment has created specific challenges and opportunities for customer success management, which require a nuanced and localised approach. Benefits of Joining CSEC The group provides an essential forum for collaboration and knowledge-sharing. Members will be better equipped to enhance the overall customer experience, drive business growth in the region and experience positive impact on their own career trajectory.