Prasoon Ranjan

Prasoon Ranjan is an accomplished professional in the field of Customer Success with extensive experience across various organizations. Currently serving as the Director of Customer Success at Colt Technology Services since November 2023, Prasoon also co-founded CustomerSuccessNetwork.org in July 2017, focusing on enhancing the skills of Customer Success Managers in EMEA. Previous roles include Director of Customer Success at Lumen Technologies, Vice President of Customer at Wndyr, and Customer Success Director at Salesforce. With a background in strategy and consultancy from Oracle Corporation and Deloitte Consulting, Prasoon has a strong foundation in CRM and customer-centric innovation. Prasoon holds an MBA from INSEAD and a B.Tech in Mechanical Engineering from Bapatla Engineering College.