Jeff Ernst is a customer-led growth pioneer who currently serves as the co-founder and CEO of SlapFive, a platform dedicated to driving customer engagement through the voice of the customer. With a background as a former Principal Analyst at Forrester Research, Jeff's expertise spans customer experience, engagement strategies, and thought leadership across various industries. They have founded the CustomerX Community and organized CustomerXCon to elevate customer marketing functions. A dedicated researcher, Jeff has contributed to the Buyer Persona Institute, promoting deep insights into customer behavior. They are also the author of two influential books on customer voice and sales enablement.
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