Caron Merrill

Caron Merrill is an experienced professional in the field of market research and customer insights, currently serving as the Director of Customer Insights at CVS Health since March 2003. In this role, Merrill oversees insights related to Retail Pharmacy, MinuteClinic, and Multicultural insights for the enterprise, contributing to various research studies and managing departmental budgets. Previously, as Senior Manager of Customer Research, Merrill implemented customer satisfaction measurement programs and established a large online customer panel. Prior experience includes serving as the Director of Market Research at Hurwitz Group and owning Firm Futures Marketing, providing market research services across multiple sectors. Merrill began a career in market research as an Associate at Prime Computer after completing a BA in History and French from Elmira College and secondary education at the American School of Paris.