Shilanna Gallo

Shilanna Gallo is an accomplished professional currently serving as a Senior Manager in Retail Store Operations at CVS Health, where involvement includes leading the Omnichannel Pickup Experience team since July 2018. Previously, Shilanna held the role of Manager within the Retail Store Operations, focusing on the Verification Workflow Innovation team. Prior to CVS Health, Shilanna worked as a Project Manager in PHO Operations at Emerson Hospital from 2017 to 2018, and as a Learning & Talent Management Technology Specialist at Syneos Health from 2014 to 2017. Educational achievements include a Master of Business Administration from The University of Iowa Tippie College of Business (2020-2023), a Master of Science in Health Informatics from Northeastern University (2015-2017), and a Bachelor of Science in Applied Psychology from Ithaca College (2010-2014).