Luisa Fernanda Gamba Alfonso

Luisa Fernanda Gamba Alfonso has a diverse work experience. Luisa Fernanda started their career in 2013 as a Coordinador Comercial at Solutions Inc SAS. From there, they worked as an Asesor Comercial at Seguros Bolívar S.A. in 2014. In 2015, Luisa became an Administrador de Ventas at Almacén de Repuestos J&B. Luisa Fernanda then moved on to KLEUR Impresores SAS, where they held two roles: Administrador de Cuenta from 2017 to 2018, and later Coordinadora de Producción from 2018 until the end of the year. Currently, Luisa works as a Customer Lifecycle Professional at C&W Business, starting in August 2019.

Luisa Fernanda Gamba Alfonso's education history is as follows:

In 2008 to 2013, they attended the Universidad Autónoma de Colombia, where they obtained a degree in Industrial Engineering.

In 2022 to 2023, Luisa pursued a specialization in Project Management of Telecommunications at the Politécnico Grancolombiano, specializing in Telecommunications Engineering.

Additionally, they have obtained several certifications, including "Normas de calidad en el servicio de atención al cliente," "Técnicas avanzadas de resolución de conflictos," "Cómo aumentar la resiliencia," "Cómo gestionar el enfado en la clientela," "Fundamentos de la negociación," "Servir a la clientela a través de redes sociales," "Cómo escribir correos electrónicos de servicio al cliente," "Servicio de atención al cliente por teléfono," "Cómo gestionar las expectativas del cliente en puestos de cara al público," "Fundamentos de la comunicación," "La escucha activa," "Fundamentos del servicio de atención al cliente," "Fundamentos de ITIL: La mejora de servicios," "Servicio de atención al cliente: Creación de valor para el consumidor," and "Cómo gestionar mejor tu tiempo." These certifications were obtained between 2019 and 2023 from LinkedIn.