Steve Henderson is an accomplished professional with extensive experience in technical product management and workforce optimisation. Currently serving as the Director of Technical Product Management at CWT since September 2011, Steve oversees global technical ownership of contact channels and associated products. Previous roles include Director of Workforce Optimisation & Interactive Platforms for EMEA at CWT, Director of EMEA Workforce Management at Sitel, and Owner of SWH Consulting Ltd, where Steve provided consultancy to enhance planning processes. Earlier in his career, Steve held managerial positions at The AA and Lloyds TSB, focusing on resource management and capacity planning. Steve has a proven track record of implementing best practices and driving productivity improvements across multiple industries and regions.
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