CX Centax
Alessia Diani is a Knowledge Leader at CX Centax since November 2014, where responsibilities include conducting operational quality audits, training new staff, coordinating activities, and managing back-office operations. Additionally, Alessia has experience as a Team Leader and Customer Service Operator at ATS Bergamo during 2021, as well as completing professional internships focused on addiction prevention and psychology. Alessia holds a Master's Degree in Developmental Psychology and Educational Processes from Università degli Studi di Milano-Bicocca and a Bachelor's Degree in Psychological Sciences and Techniques from Università degli Studi di Bergamo.
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CX Centax
Cx Centax business process outsourcer for CRM and contact center services. Their services include customer care, technical help desk, back office, survey, telemarketing, and e-commerce management. They provide consulting services in cloud contact centers, service design, system integration, and software licensing.