Sheneen Ellis

Are you a DTC founder or CX leader battling high refund rates, overwhelmed support teams, and rising churn? Let’s be real: ➠ Your offer converts. ➠ Revenue is growing. ➠ You're scaling fast. But behind the scenes, cracks are forming... Refunds, cancellations, chargebacks, and churn aren’t just operational issues—they’re leaking profit, eroding loyalty, and distracting your team from growth. It doesn’t have to be this way. With the right systems, strategy, and retention playbook, customer service becomes your highest-leverage channel—recovering revenue, deepening trust, and compounding LTV. If you're losing money post-purchase, I help you get it back.