Anne Cramer, CCXP

Anne Cramer, CCXP, has over 20 years of experience in customer experience (CX) and customer relationship management (CRM). Anne began their career in 2003 as the Owner of Anicka Designs, a jewelry and millinery design business. In 2006, they became a Partner at The East Bay Group, a professional services firm focused on CX, marketing, process improvement, and technology vendor assessment strategies. From 2016 to 2018, Anne was the Director of Customer Experience at Sparks Grove/North Highland, a division of a global consulting company. Anne then moved to Wunderman as a Senior Strategist in 2018, and was Director of Customer Experience at Delta Dental Ins. from 2018 to 2020. In 2020, Anne became Network Chair, San Francisco Customer Experience Professionals Association (CXPA). In 2021, they joined CX University as Lead Faculty, and also became an Advisor for Customer Success at SuperWorld. Anne is also a Co-Founder and Customer Success at SuiteCX, a software suite for CX practitioners.

Anne Cramer, CCXP, has an extensive educational background. Anne holds a Bachelor of Arts in International Relations from the University of Southern California, a Master of Arts in International Development from American University, and a Master of Business Administration from Cornell Johnson Graduate School of Management. Anne is currently pursuing a Master of Science in Human Centered Design from Cornell University. In addition, Anne has obtained several certifications, including a Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA) in January 2021, a Certified Brand Strategist from Section4 in November 2020, and a Herrmann Whole Brain Thinking & HBDI Certified Practitioner from Herrmann in June 2020. Anne has also been a Professional Member of CXPA since April 2014.