CxXchange
Nikki Holder currently serves as Enterprise Member Success at Calibrate and Community Director at CxXchange, both positions held since December and August 2023, respectively. In addition, Nikki has been a Director at Chick-fil-A Restaurants since March 2022, where efforts to enhance operational efficiency led to a 20% reduction in financial errors. Previously, Nikki held roles at Georgia Power Company focusing on Member Success and at Concentrix, where responsibilities included managing customer support, fostering seamless client onboarding that contributed to a 20% increase in customer satisfaction, and developing comprehensive training content that improved retention rates by 20%. Earlier experience also includes working as a Senior Technical Support Advisor, providing T1 and T2 support and collaborating on technology integration.
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CxXchange
CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success. Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations. CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups. Everyone is welcome. Come join us!