Brenda Santoyo

Brenda Santoyo has extensive experience in customer success and sales roles. Brenda is currently working as a Regional Customer Success Manager at Cyara, a leading Customer Experience (CX) Assurance platform provider. Their responsibilities include proactively measuring operational CX, identifying customer-impacting defects, and enabling continuous delivery across digital and voice channels.

Prior to their current role, Brenda worked at 8x8, a Communications Cloud company. Brenda served as a Senior Customer Success Manager from June 2019 to March 2020, and as a Customer Success Manager from June 2017 to June 2019. At 8x8, they focused on improving business performance by connecting employees, customers, and applications through unified communications and real-time analytics.

Before joining 8x8, Brenda was a Customer Success Manager at eGain Corporation. Brenda held this role from December 2015 to June 2017 and was responsible for improving customer experience, optimizing service processes, and growing sales through the use of cloud customer engagement hub software. Brenda also worked as a Mid-Market Sales representative at eGain from November 2012 to December 2015.

Brenda's early work experience includes a role as a Derek Alota-State Farm Agent at State Farm from December 2010 to November 2012.

Brenda Santoyo completed their Bachelor of Arts (B.A.) degree in Liberal Arts and Sciences/Liberal Studies from California State Polytechnic University-Pomona from 2008 to 2010. Before that, from 2005 to 2008, they attended San Jose State University, although their degree name and field of study during that period are not provided.